Shipping policy

At Valtrine, we are committed to delivering your orders quickly, securely, and with care. Please review our Shipping Policy below to understand how we handle processing, delivery times, shipping fees, international orders, and more.

Processing Time

All orders are processed within 3 business days (excluding weekends and public holidays) after full payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Once processed, orders typically arrive within 7–12 business days.
Delivery times may vary depending on your shipping destination, courier logistics or delays, and weather disruptions or unforeseen events.

While we strive to meet delivery estimates, please note that actual delivery times may occasionally exceed expectations due to factors beyond our control.

Shipping Rates & Methods

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method.
We partner with reliable and reputable couriers to ensure safe and timely delivery of your Valtrine order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and direct link to monitor your shipment.
Please allow up to 48 hours for tracking updates to appear after your order has shipped.

International Shipping

Valtrine currently ships to select international destinations.

Please note that international customers are responsible for customs duties, import taxes, or fees imposed by their country’s regulations. These charges are not included in our shipping rates and must be paid separately by the recipient.

Shipping Delays & Disruptions

While we do our best to meet delivery timelines, Valtrine is not liable for delays caused by courier delays, customs inspections, natural disasters, political events, or trade restrictions.

If your order is significantly delayed, please contact our support team for assistance.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate at checkout.
Valtrine is not responsible for orders lost, delayed, or returned due to incorrect or incomplete addresses or missing apartment, suite, or unit numbers.

If a package is returned due to an address error, customers are responsible for any reshipping fees.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at [your support email] as soon as possible.

We will open a claim with the shipping carrier, investigate and resolve the issue quickly, and offer a replacement or store credit where appropriate (depending on the carrier’s investigation outcome).

Refused or Unclaimed Deliveries

If a package is refused or unclaimed and returned to Valtrine, additional shipping or restocking fees may apply.

Questions or Concerns?

For any shipping-related inquiries, please contact our support team: infovaltrine@gmail.com

We are here to make sure your Valtrine experience is smooth from checkout to delivery.